How can we help?
Answers to the questions that come up most, and a real address to write to if yours is not here.
Write to us
We read every message ourselves and usually reply within two working days.
It helps if you include your app version, your device, and what you were doing when it went wrong.
Getting started
Setup takes a few minutes. After that, applying to a job is a swipe and a read.
Add your CV
Open the CV tab and upload the PDF or Word file you already use. Seevy extracts the text and rebuilds the document so it can be re-rendered as a PDF later. You can also send it in by email if the file is on your computer.
Set your tailoring rules
In Search Settings, decide what the app may change: freeze a topic, allow light tweaks, or let it rewrite freely. Job titles and technical skills are open by default; dates, employers and degrees are frozen.
Describe the job you want
Add the roles you are after, your locations, any companies to skip, and whether you want on-site, hybrid or remote work. Then run a search.
Review what it found
Each opening arrives with a relevance score and the reasoning behind it. Swipe right on the ones worth applying to, left on the rest.
Let it tailor
Approving a job queues the tailoring. It analyses the description, rewords the parts of your CV your rules allow, and writes a cover letter if you asked for one.
Check the changes, then send
Open Review Changes to see each edit beside your original wording. Fix anything by hand, save the PDF where you want it, and apply.
Common questions
Which AI model does Seevy use, and can I change it?
We choose them for you, so there is no setting to change. The AI steps that read your CV currently run through OpenAI and OpenRouter, and TypeSafe compares your CV with each new posting to show how well it matches. These providers can process your CV outside the EU, including in the United States. OpenAI and TypeSafe do not use what we send them to train their models, and we never use your CV to train models ourselves.
Why can I not run another search or add another CV?
Every plan includes a set number of metered actions: adding a CV, running a search, and tailoring your CV to a job. Searches reset daily, CVs and tailorings monthly. The usage card on the home screen shows what you have left. Limits are applied on our servers, so they are the same on every device you sign in from.
I am on Pro, but an action is blocked. Why?
If the block mentions a limit you know you have not spent, it is usually a subscription status that has not finished syncing from the store. Pull to refresh, or tap Restore Purchases on the paywall. If it lasts more than an hour, use the contact form and give the email address on your account.
It said a change to my CV was refused. What happened?
Your tailoring rules blocked it. Every proposed edit is checked against the facts already on your CV, and anything that would remove, alter or invent a protected fact is dropped. If tailoring fails because every change was blocked, your rules are too tight for that job: open Search Settings and loosen a topic or two.
Does my voice recording leave my phone?
No. The speech model runs on your device and only the resulting text is used. The audio is never uploaded, never stored by us, and never sent to a third party.
Where do my finished CVs go?
Tailored CVs and cover letters are saved to your account so you can reopen an old application, and you can export a PDF to any folder you choose, on the device or in iCloud Drive. Settings lets you change the default save location.
How do I cancel my subscription?
Subscriptions are billed by the store you bought from, so cancel there. On iPhone: Settings, your name, Subscriptions. On Android: open Google Play, tap your profile picture, then Payments and subscriptions, Subscriptions. Deleting the app does not cancel it. Cancelling stops the next renewal, and the period you have paid for runs to its end.
I paid, but the app says I am on the free plan.
Open the paywall and tap Restore Purchases, making sure you are signed in with the same account you bought with: your Apple account on iPhone, or your Google account on Android. If that does not fix it, use the contact form and include the date of purchase.
Can it work in a language other than English?
Yes. The app is available in English, Italian, Spanish, German and French, and a CV is tailored in the language it was written in. You can also generate a second language version of a CV from the CV screen.
How do I delete my account and my data?
The deletion page explains both routes: the button in the app, which erases everything immediately, and how to ask if you cannot reach the app. It also lists exactly what goes and what we have to keep. Cancel any active subscription with the store you bought from first, because deleting an account does not cancel it.